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This study aims to explore the factors that affect the work attitudes of Generation Y towards the hotel industry in Macau from the perspective of senior management.

Using a purposeful sampling method, an in-depth interview with five executives in the hotel industry who are having a supervisory or managerial role from different departments and types of hotels was undertaken; the executives have a supervisory or managerial role from different departments and types of hotel.

The results reveal that attitudes of Generation Y lack the key aspects that potential staff should carry, but organizational culture and human resource management strategies, as well as external environment, can influence Generation Y’s work attitudes and loyalty. The findings also indicate that building Generation Y’s positive work attitudes and moderating the negatives are vital roles of human resource management strategy to maintain service performance.

A comprehensive Generation Y work-attitude framework is developed, and this study incorporates practitioner engagement in real-world practice, which impacts upon service performance in the hotel industry.

The purpose of this paper is to profile the Worldwide Hospitality and Tourism Themes (WHATT) theme issue “Services management and the growing number of Asian travellers: what needs re-thinking?” with reference to the experiences of the theme editor and the theme issue outcomes from countries within and beyond Asia.

The paper uses structured questions to enable the theme editor to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process.

This paper reports on research and discussions between academics and practitioners about an issue faced by many countries with established hospitality, tourism and travel industries. Specifically, what are the adjustments needed to mirror the radically changing demographic landscape of inbound tourism – now characterized by more affluent and mobile Asian visitors?

This paper builds on the outcomes of an international conference on “Managing and Delivering Services in the Asian Century”, and offers a response to the changes needed to better serve Asian travellers.

It provides guidelines for destinations, hospitality organizations and travel operators that have traditionally relied on European and American source markets to help them re-think their service delivery process, management and operations.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

Since the launch of the Mainland and Hong Kong Closer Economic Partnership Arrangement (CEPA) in 2003, Hong Kong cinema is believed to have confronted drastic changes. Hong Kong cinema is described to be dying, lacking creative space and losing local distinctiveness. A decade later, the rise of Hong Kong – China coproduction cinema under CEPA has been normalized and changed the once pessimism in the industry. The purpose of this paper is to demonstrate how Hong Kong cinema adjusted its production and creation in the first 10 years of CEPA.

Beginning with a review of the overall development, three paradigmatic cases are examined for reflecting upon what the major industrial and commercial concerns on the Hong Kong – China coproduction model are, and how such a coproduction model is not developed as smooth as what the Hong Kong filmmakers expected.

Collectively, this paper singles out the difficulties in operation and the limit of transnationality that occur in the Chinese context for the development of Hong Kong cinema under the Hong Kong – China coproduction model.

This is the author’s research in his five-year study of Hong Kong cinema and it contributes a lot to the field of cinema studies with relevant industrial and policy concern.

Describes a study which represents an initial examination of the relationship between personality factors and sexual and non‐sexual harassment. The traditional approach in the United States to sexual harassment sensitivity has been in terms of social‐sexual behaviours based on gender. Moreover, a review of previous research indicates that the examination of personality factors as imperatives for sexual harassment sensitivity has received little attention. The findings of this research, however, suggest that there are relationships between sexual harassment sensitivity and several personality factors. The findings imply that personality factors may potentially play a significant role in the counselling of sexual harassment aggressors and victims and in the development of programmes to prevent sexual harassment in the workplace.

The purpose of this paper is to explore how a neo-liberal nationalist discourse of China imagines the spatial identity of the post-1997 Hong Kong with reference to Lost in Hong Kong, a new Chinese middle-class film in 2015 with successful box office sales.

Textual analysis with the aid of psychoanalysis, postcolonial studies and semiotics is used to interpret the meaning of the film in this study. The study also utilizes the previous literature reviews about the formation of the Chinese national identity to help analyze the distinct identity of the Chinese middle class today.

The discussion pinpoints how the new Chinese middle class as neo-liberal nationalists take Hong Kong as a “bizarre national redemptive space”. While Hong Kong is cinematically constructed as such a national other, this paper argues that the Hong Kong in question stands not for itself but in a form of “reverse hallucination” for pacifying the new Chinese middle class’ trauma under the rapid neo-liberalization of China in the 1990s.

This paper shows the new of formation of the Chinese nationalist’s discourse, especially the new Chinese middle-class discourse on Hong Kong after 1997.

The purpose of this paper is to present a framework for developing an integrated operating environment (IOE) within an enterprise information system by incorporating business continuity drivers. These drivers enable a business to continue with its operations even if some sort of failure or disaster occurs.

Development and implementation of the framework are based on holistic and top‐down approach. An IOE on server's side of contemporary business computing is investigated in depth.

Key disconnection points are identified, where systems integration technologies can be used to integrate platforms, protocols, data and application formats, etc. Downtime points are also identified and explained. A thorough list of main business continuity drivers (continuous computing (CC) technologies) for enhancing business continuity is identified and presented. The framework can be utilized in developing an integrated server operating environment for enhancing business continuity.

This paper presents a comprehensive framework including exhaustive handling of enabling drivers as well as disconnection points toward CC and business continuity.

A decade after Powell et al.’s (2011) seminal article on behavioral strategy, which called for models to solve real-world problems, the authors revisit the field to ask whether behavioral strategy is coming of age. The purpose of this paper is to explain how behavioral strategy can and has been used in real-world settings.

This study presents a conceptual review with case study examples of the impact of behavioral strategy on real-world problems.

This study illustrates several examples where behavioral strategy debiasing has been effective. Although no causal claims can be made, with the stark contrast between the negative impact of biased strategies and the positive results emerging from debiasing techniques, this study argues that there is evidence of the benefits of a behavioral strategy mindset, and that this should be the mindset of a responsible strategic leader.

This study presents a demonstration of analytical, debate and organizational debiasing techniques and how they are being used in real-world settings, specifically military intelligence, Mergers and acquisitions deal-making, resource allocation and capital projects.

Behavioral strategy has broad application in private and public sectors. It has proven practical value in various settings, for example, the application of reference class forecasting in large infrastructure projects.

A conceptual review of behavioral strategy in the wild.

To review the academic literature on customer relationship management (CRM), provide a comprehensive bibliography and propose a method of classifying that literature.

A range of online databases were searched to provide a comprehensive listing of journal articles on CRM. Six hundred articles were identified and reviewed for their direct relevance to CRM. Two hundred and five articles were subsequently selected. Each of these articles was further reviewed and classified. The review and classification process was independently verified. All papers were allocated to the main and sub‐categories based on the major focus of each paper.

Papers and research on CRM falls into five broad categories (CRM – General, Marketing, Sales, Service and Support, and IT and IS) and a further 34 sub‐categories. The most popular areas covered by the papers lay in the sub‐category of CRM management, planning and strategy; and CRM general, concept, and study followed by papers in software, tools and systems; data mining, knowledge management, and e‐commerce.

This is the first identifiable academic literature review of CRM research. The bibliography provides an academic database of the literature between 1992 and 2002 covering 89 journals. The classification approach provides a means to conceptualise the coverage of CRM and the relative popularity of CRM topic areas.

Good managerial work habits are essential for creating a favorable work environment that can stimulate everyone’s performance. This papers aims to explore the psychometric properties of the good management work habits (GMWH) scale for a group of 464 Lebanese working adults.

A two-step approach was used. A first split-half of the sample affirmed that the GMWH scale had a factorial structure, and a factorial analysis used in the second split-half confirmed this. Jointly, the two split-half tests demonstrated the predictive and discriminant validity of the scale.

After validating the GMWH scale, this study substantiated the psychometric legitimacy of the GMWH test and confirmed its effectiveness in assessing organizational attributes.

This study focused on Lebanese managers only and future studies should be extended to assess the GMWH scale’s validity in other countries. Moreover, the variables of organizational culture and gender were not taken into account in this study.

The GMWH scale can be applied to determine the negative effects of stress on performance to improve an organization’s productivity. Evaluating managers' self-perceptions of their work habits may improve relations with their subordinates and the organization as a whole.

The work habits of a company’s managers play a key role in organizational outcomes and have a ripple effect on all parties in the organization, from subordinates to other managers. This study proposes a validated tool for a company’s leaders to evaluate managers’ perceptions of their work habits and contributes beneficial knowledge to future research on practical ways to measure the work skills of managers.